The City of Kingman is excited to launch a new payment portal for Utility Billing and other payment customers. The new payment portal accepts the current payment methods, as well as a more diverse array like pay-by-phone, Google and Apple Pay, Venmo, and PayPal. It also allows customers to make one-time payments and set up text or email reminders for their utility bill, including a pay-by-text option.
Existing online accounts did not roll over to the new system, so customers will need to re-register in the new portal to view their bills online. It is important for Utility Billing customers to know:
- If you are currently enrolled in recurring auto credit/debit card payments, you will need to re-enroll in this payment method, via the new online portal.
- If you are currently enrolled in bank draft payments from a checking or savings account, no action is needed. Your payments will continue to be drafted on the bill due date.
- If you are a paperless (e-bill) customer, you will continue to receive your bill by this method, however, you will not be able to view prior bills in the portal. Please refer to past emails to view the PDF attachment of your bill.
- The pay-by-phone system has been updated to allow customers to enter their customer and account numbers all together, instead of entering a dash between them.
The City of Kingman customer service team is ready to help customers with this transition, as we know change can be challenging. We want to assure customers that the new portal is easier to use than the current, and much more intuitive for customers. We are here to ensure the transition is seamless, positive and successful. An FAQ page can be found here: https://www.cityofkingman.gov/government/departments-a-h/finance/utility-billing/utility-billing-faq
Original source can be found here.
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